Citizens Portal

I sent a request for a meeting with the PM through Citizens Portal on June 12^th  2019 which was given Code No. PU120619-3072879 and its Status showed as “Initiated” and “assigned” to Chief Secretary, Punjab (probably for action).  I thought the request should have been forwarded to the PM Secretariat Islamabad and, therefore, wrote on the Citizen Portal about it on June 14^th, 2019. However, instead of some other action taken on this  "complaint" it was also automatonically allotted Code No. 140619-3113873, Status “Initiated” and again assigned to the same Chief Secretary, Punjab.  I don’t know why something concerning the Prime Minister is being sent to the Chief Secretary, Punjab?!  I tried hard to find out any direct contact of the Citizens Portal, any phone No., any email ID, any contact of its Web Master, etc. to apprise them of what was happening to my request and  t! o send it to the PM Sectt. and not to the CS Pb. but nothing is available either on the net or elsewhere.

It is 5^th day now of my request and no action has been taken on it, at least I am not informed of any.  Could someone please advise what to do?    Thanks.

Col.Riaz Jafri (Retd)