Call Centres

I do not know about others but I have had real frustrating experience with almost all government departments call centres and a few banks like Standard Chartered Bank Ltd.. During working hours one has to wait for hours before the call is connected and if someone is luckily enough to hear the recorded greetings coming from the other end and dutifully  punches various ones and twos as directed by the "˜user friendly menu voice',  then the caller has to wait endlessly to get  the auto response to his enquiry or hear from the "˜customer services officer' to whom the call is transferred for manual help. More often than not the recorded melody indicating transferring of the call keeps you the company but the person to whom the call is being transferred rarely comes up. Probably, it happens due to heavy rush load during the working hours. I, therefore, try my luck with  the call centres at off hours, but with the same results.  Most probably it is due to lesser number of the attendants employed during the off periods.  Today is Sunday and I had been trying NADRA for more than an hour but frustratingly with no luck.

Would the almighty bosses "“ the DGs, the Chairmen, the Presidents and what not try calling their Call Centres once in a while to see for themselves the pathetic state of affairs there that the public has to put up with?  Or, are they too pompous and portentous to do such a menial task? Shame on the nincompoops.

Pakistan ka matlab kia

Kam na kar te mauj uda